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Technology and Reporting
We use the most advanced technology available to assist our clients, including the use of a proprietary database application to provide rapid, accurate responses; EDI compatibility with internet connectivity; and electronic reporting. Additionally, we are HIPAA compliant and verify physician licenses in compliance with PDMA guidelines.
META provides reporting and information according to the demands of our clients. Our specialized tracking system can quickly locate physician and patient files and ensure accurate, consistent information obtained on each. Our clients appreciate the quality of our information, our ability to analyze it in a variety of meaningful ways, and our flexibility in reporting summary data in any time frame or delivery vehicle they request.
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Helping physicians, patients and their families get access to needed prescription medicines is an honorable and rewarding experience for META. As an active participant in these community programs, we manage each element of our programs with efficiency and compassion, assisting each participant with unparalleled service and empathy.
At META, we are committed to exceeding client expectations in the area of customer service. We run our programs efficiently and in concert with our clients’ requests. Beginning with an initial intake session to ensure our full understanding of program needs and nuances. All our client service representatives are highly trained according to client requirements. In order to better serve physician offices, and in turn, patients and their families, we offer extended hours of live telephone operation and flexible handling of program inquiries. In addition, we implement quarterly face to face client meetings and routinely explore ongoing opportunities for program improvement.